How retail is learning from hospitality
I went to Chanel in Nice this week and it was so lovely to be assigned a person and brought champagne.
Liberty is genuinely the place I go to remember what shopping used to feel like as a kid
In some cases, the shift is from "experiential retail" to community-embedded commerce. For example, brands like Lululemon sell inside yoga studios, creating experiences and transforming a transaction into a shared uniform for a local tribe.
I went to Chanel in Nice this week and it was so lovely to be assigned a person and brought champagne.
Liberty is genuinely the place I go to remember what shopping used to feel like as a kid
In some cases, the shift is from "experiential retail" to community-embedded commerce. For example, brands like Lululemon sell inside yoga studios, creating experiences and transforming a transaction into a shared uniform for a local tribe.