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Are global chain brands the fast fashion of hospitality?
A provocation in response to Hilton's new wellness concept
Aug 29
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Emma Näpänkangas
23
20
5
The best guest experience in Sweden has nothing to do with luxury
The building blocks of a world-class guest experience are deceptively simple
Aug 22
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Emma Näpänkangas
24
12
9
One woman's reckless attempt to summarize the entire history of the hotel
A deeply unserious tour through the most serious industry on earth
Aug 15
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Emma Näpänkangas
38
21
13
The philosophy of beauty
Against smoothness
Aug 8
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Emma Näpänkangas
27
19
18
What happened to Soho House?
The current situation and if you should still care
Aug 1
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Emma Näpänkangas
128
66
11
July 2026
20 pieces of hotel merch that make me go ahhh
I'm hitting you with a list today
Jul 25
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Emma Näpänkangas
69
13
10
What hotels get wrong about merch
Interviewing a professional hotel merch designer
Jul 18
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Emma Näpänkangas
30
28
14
The Lobby 006
A summer-y mini roundup of hospitality news and curiosities
Jul 11
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Emma Näpänkangas
14
4
7
Remember when shopping used to be interesting?
How retail is learning from hospitality
Jul 4
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Emma Näpänkangas
17
8
2
June 2026
Fashion is colonizing hospitality’s cultural capital
And hospitality is flattered???
Jun 27
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Emma Näpänkangas
30
22
10
The Lobby 005
A steamy midsummer special
Jun 20
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Emma Näpänkangas
21
14
6
Medieval hospitality
There was a time before guest meant customer
Jun 13
•
Emma Näpänkangas
33
18
11
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