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What hotels get wrong about merch
Interviewing a professional hotel merch designer
Jul 18
•
Emma Näpänkangas
20
24
11
The Lobby 006
A summer-y mini roundup of hospitality news and curiosities
Jul 11
•
Emma Näpänkangas
13
4
7
Remember when shopping used to be interesting?
How retail is learning from hospitality
Jul 4
•
Emma Näpänkangas
15
8
2
June 2026
Fashion is colonizing hospitality’s cultural capital
And hospitality is flattered???
Jun 27
•
Emma Näpänkangas
27
22
9
The Lobby 005
A steamy midsummer special
Jun 20
•
Emma Näpänkangas
21
14
6
Medieval hospitality
There was a time before guest meant customer
Jun 13
•
Emma Näpänkangas
31
15
10
The very important matter of hotel uniforms
I'm sharing the exact winning formula
Jun 6
•
Emma Näpänkangas
22
14
6
May 2026
Is devotion the secret to exquisite service?
I'm joining a cult
May 30
•
Emma Näpänkangas
22
14
6
Transformative hospitality
👁️ From the experience economy to the transformation economy™
May 23
•
Emma Näpänkangas
25
19
8
Lifestyle hotels give me the ick
I promise this isn’t global chain slander
May 16
•
Emma Näpänkangas
23
17
7
The Lobby 004
The getting ready issue
May 9
•
Emma Näpänkangas
20
16
6
50 details that make a hotel so f****** good
A love letter to the little things that are actually the most important
May 2
•
Emma Näpänkangas
and
Sanchita
63
34
19
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